Conditions and procedures to cancel your reservation
How to request a refund
Sign in
Use the account linked to your reservation.
Open My reservations
Go to the list from your profile menu.
Start cancellation
Select the reservation and choose Cancel reservation from the actions menu.
Review the summary
Check the cancellation window, amount paid, and estimated refund for your booking.
State your reason
Explain why you are cancelling (minimum 10 characters) and add notes if needed.
Request the refund
Keep Request refund enabled when it is available.
Confirm cancellation
When you confirm, the system registers your refund request automatically.
A refund applies only if you cancel within the window stated in this policy. If the option is unavailable, the deadline may have passed or the reservation may not meet the requirements.
Once cancellation is confirmed, the refund is processed within 5 to 10 business days, depending on your payment method.
